Terms and Conditions
Movers Colliers Wood Removal Service Terms and Conditions
These Terms and Conditions set out the basis on which Movers Colliers Wood provides residential and commercial removal and related services within the United Kingdom. By making a booking or allowing our team to commence work, you agree that you have read, understood and accept these Terms and Conditions. They form a legally binding agreement between you and Movers Colliers Wood.
1. Definitions
In these Terms and Conditions the following expressions have the meanings set out below:
1.1 "Company" means Movers Colliers Wood.
1.2 "Customer" or "you" means the person, firm or organisation that instructs the Company to provide services.
1.3 "Services" means any removal, packing, unpacking, loading, unloading, furniture dismantling and reassembly, storage, or ancillary services provided by the Company.
1.4 "Goods" means all items moved, handled, packed, stored or otherwise dealt with by the Company in the course of providing the Services.
1.5 "Contract" means the agreement between the Company and the Customer incorporating these Terms and Conditions and any written quotation or confirmation provided by the Company.
2. Service Area
2.1 The Company provides removal and associated services primarily within Colliers Wood and surrounding areas, as well as across the wider United Kingdom for local and longer-distance moves.
2.2 Additional charges may apply for services carried out outside standard service areas or involving extended travel time, congestion zones, tolls, parking charges or ferries.
3. Booking Process
3.1 All bookings are subject to availability and are not confirmed until expressly accepted by the Company.
3.2 The Customer may request a quotation by providing full and accurate information regarding the property addresses, access details, inventory of items, special handling requirements, dates and times, and any other relevant information.
3.3 Quotations are based on the information provided at the time of enquiry and are normally given as an estimate of the cost of the Services. If the information supplied is incomplete, inaccurate or changes materially, the Company reserves the right to amend or withdraw the quotation, revise the price, or refuse to undertake all or part of the Services.
3.4 The Contract will come into effect when the Customer accepts the quotation or booking details and the Company confirms the booking in writing or by other agreed means.
3.5 It is the Customer's responsibility to check all details on the quotation and confirmation, including dates, times, addresses and scope of work, and to notify the Company immediately of any errors or omissions.
4. Services and Access
4.1 The Company will provide the Services with reasonable care and skill, using suitable vehicles, equipment and personnel.
4.2 The Customer must ensure that the premises at both collection and delivery addresses are safe and accessible for the Company’s vehicles and staff, including suitable parking, clear access routes, and sufficient time for loading and unloading.
4.3 The Company is not responsible for delays or inability to complete the Services where access is restricted, unsafe, illegal or prevented by third parties, local regulations, parking restrictions or adverse weather conditions.
4.4 The Company may decline to move items which in its reasonable opinion are unsafe to move, inadequately packed, excessively heavy, unlawful, or pose a risk to health, safety or property.
5. Customer Responsibilities
5.1 The Customer is responsible for:
(a) Obtaining and paying for all necessary permissions, permits, suspensions of parking bays and authorisations required for the performance of the Services.
(b) Ensuring that Goods are properly packed and protected, unless packing Services have been requested and confirmed.
(c) Removing and safely disposing of any fixtures, fittings or items that are not to be moved.
(d) Informing the Company in advance of any fragile, valuable, delicate, or unusual items requiring special handling.
(e) Being present or represented at the premises during collection and delivery to guide placement of items and sign any relevant documentation.
5.2 The Customer warrants that the Goods do not include any prohibited or dangerous items such as explosives, firearms, flammable liquids, gas cylinders, illegal substances, live animals, or perishable goods, unless explicitly agreed in writing.
6. Payments and Charges
6.1 Charges for the Services will be as set out in the quotation or booking confirmation, subject to these Terms and Conditions.
6.2 The Company may require a deposit or prepayment to secure the booking. Any such requirement will be communicated to the Customer at the time of booking.
6.3 Unless otherwise agreed in writing, all balances are payable on or before completion of the Services. The Company may refuse to unload or release Goods until payment in full has been received.
6.4 Charges may be calculated on an hourly or fixed-fee basis, with or without additional surcharges for mileage, waiting time, extra labour, materials, tolls, parking, congestion charges, out-of-hours work, or unforeseen circumstances.
6.5 The Company reserves the right to apply reasonable charges for any additional work or time required which was not anticipated at the time of the quotation, including but not limited to:
(a) Delays caused by the Customer or third parties.
(b) Additional items or services not previously declared.
(c) Restricted or difficult access requiring extra time or equipment.
6.6 If payment is not made when due, the Company may charge interest on overdue amounts at the statutory rate permissible under UK law, together with any reasonable costs incurred in recovering the debt.
7. Cancellations and Amendments
7.1 The Customer may cancel or amend a booking by giving the Company clear notice prior to the agreed start time.
7.2 The following cancellation charges may apply:
(a) If cancellation is received more than seven days before the service date, any deposit paid may be refunded or transferred at the Company’s discretion, subject to reasonable administrative costs.
(b) If cancellation is received between seven days and forty-eight hours before the service date, the Company may retain part or all of the deposit, or charge up to fifty per cent of the quoted price.
(c) If cancellation is received less than forty-eight hours before the service date, the Company may charge up to one hundred per cent of the quoted price.
7.3 If the Customer wishes to change the date, time, address or scope of the Services, the Company will make reasonable efforts to accommodate the request, but cannot guarantee availability. Additional charges may apply.
7.4 The Company may cancel or postpone the Services in the event of circumstances beyond its reasonable control, including but not limited to extreme weather, accidents, road closures, vehicle breakdowns, staff illness, or safety concerns. In such cases, the Company will endeavour to notify the Customer as soon as reasonably practicable and either rearrange the Services or provide a refund of any sums paid for Services not yet performed. The Company shall not be liable for any consequential loss arising from such cancellations or postponements.
8. Liability and Insurance
8.1 The Company will take reasonable care of the Goods while they are in its custody and control. The Company’s liability for loss of or damage to Goods is limited as set out in this section.
8.2 Unless otherwise agreed in writing, the Company’s total liability for loss or damage to Goods arising from its negligence or breach of contract shall not exceed a reasonable limit per item and per consignment, as commonly applied in the removals industry, having regard to the nature, value and condition of the Goods.
8.3 The Company will not be liable for:
(a) Loss or damage arising from the Customer’s failure to pack Goods adequately, unless packing Services have been provided by the Company.
(b) Loss or damage to items that are inherently fragile or of high value, including but not limited to jewellery, watches, money, securities, artworks, antiques, collections, documents, data, electrical or electronic equipment, unless their nature and value have been expressly declared and agreed in writing.
(c) Normal wear and tear, minor marks, or deterioration resulting from the nature of the Goods.
(d) Loss or damage caused by fair wear and tear, atmospheric or climatic conditions, infestations, or inherent defects in Goods.
(e) Indirect or consequential loss, including but not limited to loss of profits, revenue, contracts or anticipated savings.
8.4 The Customer is encouraged to arrange appropriate insurance cover for the full value of the Goods, either independently or, where available, through insurance options that may be offered by the Company or third-party providers.
8.5 The Company does not exclude or limit its liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot be excluded under UK law.
9. Claims and Complaints
9.1 Any visible loss or damage to Goods or property must be noted to the Company’s staff as soon as reasonably practicable and, in any event, no later than the completion of the Services at the relevant location.
9.2 Any complaint or claim relating to the Services must be submitted to the Company in writing within seven days of the completion of the Services or of the date when the Customer became aware, or ought reasonably to have become aware, of the issue.
9.3 The Customer must allow the Company an opportunity to inspect and, where appropriate, repair any allegedly damaged items or property before the Customer arranges any third-party repair or replacement, except in cases of emergency.
9.4 Failure to notify the Company within the time limits set out in this section may affect the Company’s ability to investigate and may reduce or extinguish any potential liability.
10. Waste, Disposal and Environmental Regulations
10.1 The Company operates in accordance with applicable UK waste and environmental regulations. The Company is not a general waste carrier unless specifically authorised, and will not remove or dispose of domestic or commercial waste unless this has been expressly agreed as part of the Services.
10.2 Where the Company agrees to remove unwanted items, it will do so in a lawful and responsible manner. Additional charges may apply for disposal, recycling, or transfer of items to recycling centres or authorised facilities.
10.3 The Customer confirms that any items presented to the Company for removal or disposal are not hazardous and do not breach any waste or environmental regulations. The Company may refuse to handle items which it reasonably believes to be hazardous, contaminated or prohibited.
10.4 The Customer is responsible for any fines, penalties or costs arising from the inclusion of unlawful or hazardous materials within items given to the Company to remove or dispose of, except where such inclusion was expressly declared and accepted by the Company in advance.
11. Property Damage
11.1 The Company will take reasonable steps to avoid damage to the Customer’s property, including buildings, fixtures and fittings, while providing the Services.
11.2 The Customer should protect floors, walls, carpets and other vulnerable surfaces where necessary. If the Customer wishes to avoid any risk of damage to certain areas, this should be clearly communicated before work starts.
11.3 The Company’s liability for damage to property, other than the Goods themselves, shall be limited to the cost of repair or reasonable restoration, subject to the exclusions and limitations set out in these Terms and Conditions.
12. Time Estimates
12.1 Any times or dates stated for the start or completion of the Services are estimates only and are not guaranteed, unless explicitly agreed in writing as a fixed undertaking.
12.2 The Company shall not be liable for delays caused by traffic, weather, access issues, accidents, roadworks, breakdowns or other circumstances beyond its reasonable control.
13. Subcontracting
13.1 The Company may subcontract all or part of the Services to carefully selected third parties. In such cases, the Company will remain responsible to the Customer for the proper performance of the Contract, subject to these Terms and Conditions.
14. Data Protection
14.1 The Company will collect and process personal data only to the extent necessary to arrange and provide the Services, take payment, manage bookings and comply with legal obligations.
14.2 Personal data will be handled in accordance with applicable UK data protection laws and retained only for as long as reasonably required.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions and any Contract between the Company and the Customer shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.
16. General Provisions
16.1 If any provision of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
16.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.
16.3 These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between the parties and supersede all prior discussions, correspondence and understandings relating to the subject matter.
16.4 The Customer may not assign or transfer any of its rights or obligations under the Contract without the Company’s prior written consent.
16.5 The Company reserves the right to amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to the relevant Contract.
